Thank you for taking the time to leave a review and for providing your feedback.
We have spoken to your guide as well to get her feedback.
Firstly, let us apologize that your husband tripped and stumbled backwards. We have sent your feedback and concerns to our bus suppliers on this date.
Our guide did note that she did not receive any complaints about this during the tour or notice an issue with the carpet. Nor did anyone raise any concerns about seatbelts. We would have appreciated if you would have let your guide know as that is a safety issue. She also stated that she stood at the bus door at each stop in case someone needed assistance and no one did. Something else to note, that might explain the driver's lack of reaction is that the driver that day spoke very limited English, so it simply might have been a case of them not understanding you when you spoke with them. We're not trying to invalidate your feelings, but shed some light on what might be the reason. If you ever need assistance in the future on a tour, it might be best to always ask your guide.
Let us assure you, that we do care about our older guests and those with limited mobility. We care about all of our guests. Without our guests we would not be here as a company and we are eternally grateful to them. Please accept our apologies that you did not feel this from us.
We are however, on a schedule and once most of the group has disembarked at the museum, our guides will often start to walk to move the group through the open-air museum and start the tour. Some of our guides run back and forth between the natural groups that form and some stay at the front of the pack.
We appreciate this feedback as we can always improve! So thank you.
We do not give a guided tour of the inside of the museum (something you're free to do with the extra time at the end of the stop), as the real star of this museum is the open-air portion and the historic buildings and homes from early Sunnmøre.
Again thank you for joining us. We have passed all of your feedback on to the rest of the team. We always strive to be better. Wishing you safe travels home and thank you for joining us.