Thank you for taking the time to share your feedback with us. We deeply apologize for the unsatisfactory experience you had during your recent tour. We take customer satisfaction seriously, and we are committed to addressing any issues that arise.
After thoroughly investigating your case, we would like to clarify a few points. While it is true that only the car was arranged through a taxi service, the driver was indeed intended to act as your guide throughout the tour, as planned. We apologize if there was any confusion regarding this aspect of your experience.
We would also like to acknowledge the discrepancy with the boat selection, which led to a deviation from the original itinerary. The cruise break on that particular day necessitated the cancellation of a portion of the road, resulting in a shorter duration for the tour. We apologize for any disappointment or inconvenience caused by this change.
In regards to the payment matter, we understand your frustration and we apologize for any confusion that arose. We have already provided you with a partial refund to compensate for the inconvenience encountered.
We sincerely apologize for the misunderstanding that occurred with the guide regarding the attempt to charge you in the car. As soon as we became aware of the situation, our agent promptly made a call and rectified the matter.
We have provided you with a partial refund.
Easy Travel Team