Dear Stephen,
Thank you for taking the time to leave us a review as it helps us improve our quality of service.
Albert, our seasoned tour guide, always goes above and beyond to make sure everyone has a great time. As you mentioned, there is a lot of talking on the part of the tour guides during our tour. This is because TNT provides a narrative tour, and we pride ourselves in providing both an entertaining and informative experience.
As per our company policy, our drivers are not permitted to smoke at any time during the tour, whether that’s on the bus or near the passengers. We strongly believe that all of our drivers respect this policy.
It is very important to us to allow our customers enough time to both adequately explore and to get great pictures to look back on. This is why we carefully structure our tour to allow for ample free time during the 9 hour experience. During our tour, we intentionally build in time for picture taking, wandering, viewing, and/or souvenir shopping at each of the following locations:
Los Angeles Memorial Coliseum
Staples Center
Michael Jackson’s “Thriller” House
Observatory (20 mins)
Hollywood Walk of Fame (45 mins)
Farmers Market Lunch (60 mins)
Beverly Hills Sign (10 mins)
Santa Monica (60 mins)
Venice Beach (30 mins)
And a lot more along the way!
If you would like to dispute that your experience did not include any of the above, please let us know as we are willing to refund your money in full. We take each customer review very seriously and have made sure to do a thorough investigation so as to improve our service and the experience of our customers. After speaking with both our tour guide and some of the other customers on your tour, we believe that the full tour was completed as promised.
Please let us know if you have any further questions or concerns.