Dear Mr. Brian
Good day to you ;
We are sorry to hear that you had an issue with our promise for delivering our services;
Kindly not that the upgrading that we offered with charge it was an offer for last minute booking to upgrade to luxury Nile cruise and we did not push our guest to buy it, as we did get reply from your side ; we kept your plan for the booking bu Viator.
Actually your booking based on 5 * Nile Cruise as we have an options for the cruises, and Grand Princess was the best choice for the mentioned cruises that you mentioned.as Grand Princess is renovated recently and all staff are professional with the food and we mentioned the cruise for the Viator.
We have offered private guided trip for you to enjoy for your trip with hassle of waiting with group tours and skip from the lines of the group,
Regarding the traffic we mentioned in the itinerary ** Slight changes might occur due to circumstances beyond our control** and the itinerary can be changed according the level of water in the Nile, Nile Police, Crowded of the cruises, all are reasons for change the itinerary.
We did our best to arrange the best Nile Cruise for you and your family.
and we are at Tours to Egypt appreciate you are satisfied with our services.