Thank you for your review
We are sorry to read about this; quality is at our highest standard, and to hear any dissatisfaction, especially when our best guide, who all our clients love, is on the tour, is heartbreaking. Knowing the guide that was placed, he would have happily adapted for you on the spot if you wanted him to be with you and your family in the cheese factory, castle, and chocolate factory, although in Switzerland, it is ONLY an employed staff of the monuments that can officially guide in their museums, he would have joined. In terms of pricing, you seem to have gone through a third-party platform which is, most of the time 35% more than when booking direct; this is what we would recommend for the future; to book directly with the tour company.
Wishing you safe travels in Europe, and remain available if you need any recommendations at email@example.com :)