Thank you very much for your review and your comments.
We are incredibly sorry about the troubles experienced by you in the morning. I have spoken to our staff at the port and your tour guide in Berlin. Both our host and the bus did have the appropriate sign displayed in the port, but as there are often many passengers disembarking at once, the port can get quite full, which is why you might have not noticed the sign immediately. We will consider bringing larger signs to the port so that one can find us easier. Furthermore, I was happy to hear that even despite the slight delay with departing, your group managed to see all the sights in Berlin without rush, as per our itinerary.
As for the wait at the port: since your cruise ship is the biggest one that arrives at our port, it often takes a long time for everybody to disembark. As much as we try to leave on time, there are unfortunately sometimes delays if the ship takes too long to let everybody out. But we will certainly take your comments into consideration and will try and find a better solution for meeting our guests in the morning so that nobody is inconvenienced with too long a wait.
Finally, a few words about our vehicles: I am really sorry that you did not find our bus comfortable. We have been conducting these tours for well over a decade and have not gotten any complaints about the comfort of buses before. In fact, there are various restrictions in place for vehicles entering the city center of Berlin for environmental reasons; and as such only, the most modern, newest buses are allowed to drive in. Therefore we only have new and modern vehicles in our fleet. We will however inspect the bus in question to see how your comfort could have been affected and how we can avoid it in the future.
Please do accept our sincerest apologies for this situation. We take great pride in organizing our tours most efficiently, to the complete satisfaction of our customers, so we were extremely saddened to hear you felt disrespected during the morning check-in procedures.
We will take steps to improve our services. Thank you very much for taking the time to assist us with doing so with your helpful comments!
Essence of Berlin