Manta Rays are wild animals and when they visit us is up to them. Your original tour was scheduled for November 21, 2022 (a year ago). Since we unfortunately were unable to view manta rays on the night you joined, we offered you a FREE re-ride during your stay. You were rescheduled for another tour on November 23, 2022 (two nights later). Your family of 5 were no shows, no call, for your free re-ride. We did not hear from you until December 5, 2022 regarding why you were no shows. As clearly stated in our policies through TripAdvisor/Viator, we do not offer re-rides, credits, etc. if we are unable to view manta rays. However, when guests book direct with our company, we offer a free re-ride during their scheduled stay if we are unable to view manta rays. Because we offer re-rides to guests that book direct, we extended that same offer to you even though you booked through a third party vendor. Since only one person in your group wasn't feeling well, the remainder of your group could have still taken advantage of the free re-ride you were scheduled for. The tour on November 23, 2022 ran on time and as scheduled. Employees were compensated in order to offer you a free re-ride. As a small business, we cannot keep extending free tours when you do not show.