Dear Francesco,
Thanks a lot for your review.
We are surprised and very sorry that you are writing these negative comments.
Our guide informed us that you seemed very happy during the tour, speaking with the guide, asking questions, you seemed to have a really nice time all the way. It does not make much sense to us your review.
The tasting included in Bermeo is high quality and it has appeared as well in the local TV and when the guide asked you if you liked it, you said it was very nice. You had a beer with it and then you had more pintxos on your own. To say now that it was ridicule, it is really surprising to us, we really did not expect this comment.
The old port of Bermeo is a really nice stop for a pintxo tasting and to learn more about the history of local fishermen. And in Gernika we saw the Tree which is part of the tour as well and as it was explained yo you, it is a more a historical and cultural visit than a monumental one.
We stopped as well in Sopelana on the coast which is not included in the tour, this was as an extra. We stopped as well at the Castle of Butron for a walk, again an extra. So we did the tour, plus some additional interesting short stops and visits.
With a price of 60€ per person, being semi private with just 6 persons in a new Lux Mercedes Vito mini-van with an expert guide that was explaining and speaking non stop for 5 hours and answering all your questions, with pick up and drop off at your very same hotel in Bilbao, we believe that the price is very competitive if you compare it in the local market.
Sorry for these long explanations, but this was really unexpected and we wanted to answer you properly so that we clarify everything well.
We are always trying to get better and we welcome all comments for improvement and we acknoledge our mistakes when they happen. All our guides have a really positive attitude since the idea is to help our clients enjoy their stay, be happy and enjoy their vacations the best way possible. We do our best in many ways but we understand as well that sometimes is not possible to achieve it, we tried it though. Thank you for your understanding.
kind regards