Though the 2 star review is not really appreciated under the circumstances, it is your right as it is mine to respond. First of all the tour was over and you were leaving to head back to Boston. The bus didn't just die, as it happens to be a brand new bus. It was a torrential rain storm with local flooding and our driver/guide drove through a large puddle and the bus stalled. He then could not get it started and in his efforts to do so flooded the engine. Upon hearing of this, I immediately tried calling bus companies in the Newport area to try and get a replacement bus for your return trip to Boston. Of course on a Friday night at 430pm this was not going to happen. Chris (your guide) mentioned to me that some guests wanted to Uber back. At that point, I told Chris to tell anyone that wanted to Uber that I would reimburse them 100% for the Uber ride (which I already did for the guests that followed my instructions and informed me of the amount and showed me the receipt via text or email. (which you have yet to do). I thought that would be the most efficient and timely way for everyone to get back to Boston. You are the only person as far as I know that couldn't get an Uber for some reason. Every other guest seems to have made it back safe and sound. I have spoken to or tried to speak with everyone since this occurred including you, (who did not pickup the phone or return my call). When I hear from you I certainly will extend the same courtesy that I extended to everyone else. I'll be waiting for your call for reimbursement-we shall see. Another note-in over 12 years of operation we have never had a bus break down as we take great care of our fleet and constantly update it with new buses. I stress that even this was not a mechanical problem with a bus. I look forward to hearing from you.
Sincerely,
Stephen M. Belcastro
President
New England Trips Inc.