Hello I am very sorry for this bad experience with the pick up time to begin the activity.
As I mentioned the Tour Guide (Beto) and the driver went to pick you up at Canto Del Sol Puerto Vallarta, insted of Del Canto Condos at Flamingos Nayarit.
That is the reazon why the were late with you and because of that I realy apologize for this inconvenience.
On the other hand my tour guide reported us that all participants on the activity were very happy with the tour and the food, in fact Beto the Tour guide ask you all, if they wanted to spend some more time after lunch, everybody decided to stay there no so long.
Our transportation was on a Srinter Mercedes Benz, very comfortable and the snorkel equipment in very good shapes.
Once more I really apologize for being late for the pick up time, I will take in inmidiate action to reinforce the points to be pick up on this activity.
The original point in this case was at Royal De Cameron Complex, not at your Condo, how ever for future reservations, we will keep same point to avoid to have an experience like this for some other customers.
Thank you very much for your business.
Have a save trip back home.