We appreciate how you feel, but we would like to inform you that the tour organizer contacted you two days before the start of the trip and did not give him any answers or responses and also contacted you twice, the first time 5 hours before the start of the cruise and the other an hour before the start of the cruise while your car was waiting for you in front of the hotel and your luxurious table was equipped and waiting for you while we recommended bringing you vegetarian food as you requested..It is not yet possible to pay the entrance fee, book the ship and bring a car for you that went a distance equivalent to 14 km and then the car comes back empty.؟Cancel at the last minute..Of course, we appreciate your discomfort and I also hope that you understand our policy that you are not entitled to a full refund an hour before the start of the trip and we offered you to provide you with the trip the next day at a discount of up to 55%, but you insisted that you go the next day for free without paying any fees and this is unacceptable according to our policy and our rights!