Dear Estimate Customer,
Thanks for your feedback and Thanks that you had a Trip with us .
We would like to inform you our informations regarding this tour is so clear on our page .and its mentioned that Wadi Hitan it's not included . We have to tell our Customers what's included and not included because we take care of our Customers.
We investigated your issue with our Manager who called you and he gave
You in that day Entrance fees, Sandboarding and Free tour with the boat inside the Lake of Waterfalls
So all things above are not included in your itinerary and we paid it for you .
In addition he gave you also half price of wadi Hitan ,
So Everything is So Clear in our Page ,
And we will take your feedback in consideration in order to improve our Service
Waiting you next time in Egypt
Thanks so much