Dear Valued Customer,
Thank you for taking from your time to review our services on Viator.
With more than 175 who booked this tour we received no such complain that we do not offer what we promise. If you felt that something was missing you could have notified the tour guide which you did not. As tour indicates pick up for the tour is from centrally located Cairo and Giza hotels but you choose pick up from airport which entails extra cost. We sent you a message regarding this before the start of the tour and you did not object. You asked as well for drop off to a hotel near the airport which still is outside the range of the tour drop off but we did it for free.
We appreciate if you book a tour to read carefully the details to avoid any disappointment. We regret that this caused your disappointment however we are always clear and all details about tours are clearly stated and we always provide what we promise.