The road to the church was blocked by the government due to emergency maintenance, and that was something we have no control on.
Our guide offered to the customer to cancel the whole trip, and give them full refund, but they insist to continue and try to reach the church even if they get nothing else in the tour, whatever it takes, our guide made a huge effort to get them to reach the cave church and we are really disappointed that the customer did not appreciate that.
Due to spending a lot of time and effort to reach the church, our guide took them straight to the hotel after that and upon their request.
Regards,
Reservation manager