Thank you for your feedback.
The Icefield tickets do come at an additional cost, which we’ve written in the itinerary. We also messaged on July 9th, to inquire if you would be interested in adding on a snowcoach ticket. Unfortunately, we received no response, which is why we were unable to book this activity for you.
All our tours are provided with bilingual guides in both Chinese and English. Our professional guides speak both languages evenly to provide the best experience and knowledge about the attractions. Sometimes, language differences may cause a misunderstanding of inclination. Please be assured that our guests' experience is our top priority; we strive to provide the best service to every guest.
Should you have more details, don't hesitate to contact us by emailing firstname.lastname@example.org. Thanks again for taking the time to share your comment