Dear Valued Customer
Thank you for your feedback regarding your recent tour with us. We apologize for the inconvenience caused by the unexpected issue that led to the delay of the shuttle and the subsequent impact on the tour's schedule.
After internal investigation by checking our driver log, we can prove that we stop 20 minutes at Bow lake, which is the time as described in the products. Therefore, we would like to sincerely invite you to contact us at 1-403-276-7816 or email@example.com. We would like to hear more details as your comments are different from our investigation.
We understand that the delay affected your experience, and we appreciate your patience and understanding during this situation. Your insights are crucial to us as we continue to improve our operations.
We are committed to delivering a seamless and enjoyable tour experience for our guests, and your comments will aid us in making the necessary adjustments.
Thank you for sharing your thoughts, and we hope to have the opportunity to offer you a more satisfying tour in the future.