Hello Halle,
It's unfortunate to hear that you couldn't enjoy your snorkel.
It surprises us a little to read about this event since we got in touch with you to let you know that your pick up time was 16:30 hrs and you replied with a confirmation.
Due to our transportation schedule, the driver can only wait for you for 5 min and we couldn't go back to pick you up because we had other passengers waiting for their pick up. However, you can always get on your own to our snorkeling location and do the tour.
You can reschedule your snorkel for a different day and time. Please contact us to make the arrangements. We will be ready to welcome you.
Thank you for taking the time to write this review. We hope you can give us another chance and try our tour.
Hope to see you again.
Regards!