Dear valued customer,
Thank you for taking the time to share your feedback about your recent trip with us. We truly appreciate hearing from our customers as it helps us improve our services.
We apologize for the negative experience you had during your visit. We understand your concerns about the hot weather and the quality of the ATV. Please rest assured that we constantly strive to provide the best equipment and ensure our customers have a comfortable and enjoyable time.
Regarding the language barrier with the guide, we sincerely apologize for any inconvenience caused. We take language proficiency seriously, and we want to assure you that all our staff members are bilingual. It is disheartening to learn that your guide did not speak English fluently. We will address this issue with our team and provide further training to ensure that language is not a barrier for our international customers.
In order to improve your experience in the future, we encourage you to reach out to us or let us know in advance about your language preference. By doing so, we can assign a guide who can communicate effectively in english and make your next visit more enjoyable. Our staff tries very hard to communicate clearly with all our customers, we hope on your next visit, we can hear you speak spanish so this wont become an issue with the information provided.
Once again, we appreciate your feedback, and we hope you will give us another opportunity to serve you better on your next trip. Your satisfaction is essential to us, and we look forward to making your future experiences with us more memorable.
Thank you for choosing us for your adventure, and we hope to welcome you back soon.
Best regards,
Customer Relations Team
What To Do In Cancun