Hello Chardae,
We are sorry to hear about this incident, we will verify immediately why no one let you know about the delay and correct it as soon as possible.
Unfortunately this summer, because of some government highways constructions, we are having much more traffic that we used to have, but in case of any delay, our traffic and reservations area must informe you at all time about the status of your transportation.
Thank you for your feedback!!!
We hope to see you gain.