Dear customer
We appreciate you taking the time to share your feedback regarding your recent airport-to-hotel transfer experience. We apologize for any inconvenience you may have encountered during your trip.
Upon reviewing your reservation, we understand that you had booked a shared round-trip transfer, which operates within the hours of 8 am to 6 pm. It seems that your departure time fell outside of this window, which led to the need for an upgrade to a private vehicle to accommodate your early departure. We understand that this additional cost came as a surprise, and we regret any confusion it may have caused.
We strive to provide transparent and efficient transportation services to all our customers. Your feedback is invaluable in helping us enhance our communication and service offerings. In light of this, we will be reviewing our booking process and communication procedures to ensure that our customers are well-informed about the limitations of our shared transportation schedule.
We apologize again for any inconvenience you faced, and we genuinely appreciate your understanding of the situation. We hope that you enjoyed the rest of your stay and that we have the opportunity to serve you better in the future.
If you have any further questions or concerns, please feel free to reach out to our customer support team. Your satisfaction is of the utmost importance to us.
Thank you for choosing our transportation service, and we hope to have the chance to welcome you again.
Best regards,