Good dayJoan
we regret your unpleasant experience.However, please understand that we are NOT a ticket office.We are a tour agency,offering tours all inclusive,The entry Tickets are among many of the services.Our tours are the packages meaning if you don't Need a particular service mentioned in the Inclusion section which appear in Black and white during your booking that does Not mean that we owe you.It's your choice and full right as a client.We are committed to improve the quality of all our tours striving to your safety and comfort during your stay with an amazing experience.Please,bear with us that we are NOT selling Tickets to the public we offer Tours all inclusive.We would suggest to read before you confirm your booking and see if it's worth it.We can still confirm that our prices are reasonable to compare wth the rest.
Have a fantastic day further.
Regards,