We'd like to extend our most sincere apologies for your experience in Cardiff with us. This certainly is not the experience we want for our travelers.
I am sorry to hear that your tour did not go as you expected. From your review, it seems as if perhaps you would have preferred a professionally guided tour rather than a Lokafy tour. In all of our information, we outline that we provide unscripted walking tours through a city with a local - just as you would see a city if you had a friend showing you around. Lokafy allows travelers to connect with locals, and learn about the city from their perspective; things like what it's like to live there, advice on their favorite restaurants, and also connecting on a personal level. We screen applicants extensively but do not require them to be natives of the city. Generally speaking, we find our international Lokafyers have a special connection to their cities as they have chosen to call them home. As they are not professional tour guides, we do not require Lokafyers to have a detailed knowledge of the city’s history. We hope that the conversations you had with your Lokafyers helped you connect with them on a personal level.
We hope that you feel confident to try us again in the future- we will make sure that we only match you with someone that meets your requirements so you can truly experience what Lokafy tours are about. We are active in more than 300+ cities around the world, so we hope to organize tours for you again.