We are very sorry to read that you did not enjoy our tour as you should have.
We understand that the port of Costa Maya can be a bit confusing so prior to the day of the tour, we sent you precise directions to the tour meeting point, a map and the Google Maps link for better reference. Usually it takes 10 minutes to get to the meeting point once you are outside the port. The total time to walk from port to the excursion office is about 20 minutes.
We would like to share that as a local company not affiliated with cruise lines or shore excursions, we cannot meet you at Costa Maya Port. Therefore, we try to be as accurate as possible with our meeting instructions and we apologize that this was not the case.
Also, we would like to add that we tried to contact you by phone to assist you in getting to the meeting point and waited for you for 20 minutes approximately. Unfortunately we could not wait any longer, as there were more guests on the tour.
Once again, we apologize for this inconvenience and we would love to have you with us next time. :)