Thank you for taking the time to share your feedback on your experience with us, and we sincerely appreciate your candid comments.
We genuinely apologize that this tour did not meet your expectations and that there were aspects that fell short of your previous enjoyable experience with us. We understand the disappointment of not having the group dynamic you anticipated, and we're sorry for any inconvenience caused by the T-shirt sizes not meeting your expectations. Your feedback is invaluable, and we will review our procedures to ensure better communication and coordination in the future.
Regarding the tequila stops, we regret any pressure you felt to purchase bottles, and we will address this concern with our team to ensure a more relaxed and enjoyable experience for all guests. It's essential for us to strike the right balance between providing information and allowing guests to make their own choices.
We're pleased to hear that you liked your driver, enjoyed the informative aspects of the tour, and found the vehicle comfortable. However, we regret that the overall experience did not live up to your previous tour with us.
Your comments are taken seriously, and we appreciate your honesty. We hope you'll consider giving us another chance in the future, and we'll use your feedback to make necessary improvements.
Thank you for bringing this to our attention.
Cozumel Fun Tours Team