We are and Viator both official travel agencies.
You were booked Moses mount sunrise tour with Viator direct and you paid to them and I paid the same price like all the people were with on the tour.
We are Dahab safari tours arranged for you the tour.
You had 10 PEOPLE IN THE BUS INCLUDED YOU and your group about 1 man from brazil with 2 women from brazil also 2 Egyptian men 1 woman from America together 2 people from Russia 1 woman from Austria.
All of them were booked with Dahab safari tours direct.
Except for 1 woman from Austria who was booked directly with her hotel ( El Rayga Camp Dahab )
And because the hotel is not allowed to arrange the tours they called us to take her with our tour
We didn't transfer you to another company to arrange the tour.
Our guide pick up all the people and he picks up you and he gives you the breakfast and water also
Our guide name gameil he was guiding you for the tour the driver brings you to him to start to hike the mount with other people.
We can also send you all contact for the rest of the customers who were with you on the tour too and NO one has a problem with the tour.
Our guide calls us at 7:00 a.m and informs us about One of the participants broke her foot on the way down from St Catherine we have called the police and hospital.1 woman from Austria who was booked directly with her hotel ( El Rayga Camp Dahab )
We have made more than 25 calls to make sure with for everything and we send the car to her to bring her back to Dahab and we offer her to go to Dahab but the women decide to go to Sharm el sheik. we have called her hotel to inform them.