Dear Norma,
We would like to extend our sincerest apologies for the experience you encountered in Dublin. We deeply regret the inconvenience caused by the absence of the tour guide and the lack of response to your attempts to contact them. This is highly uncharacteristic of our services, and we understand how frustrating and disappointing it must have been for you.
We take full responsibility for this breakdown in communication and assure you that we are investigating the matter to prevent such incidents from occurring in the future. We understand that your first day in Dublin was negatively impacted, and we genuinely apologize for the disappointment and inconvenience caused.
To rectify the situation, we would like to offer you a full refund for the tour. We value your patronage and would like to make it right. Please reach out to our customer service team at info@withlocals.com, and they will assist you with the refund process.
Once again, we sincerely apologize for the unfortunate experience you had with our tour. We appreciate your understanding and assure you that we are taking the necessary steps to prevent such incidents from happening again. We hope to have the opportunity to restore your faith in our services and provide you with an exceptional tour experience in the future.
Thank you for bringing this matter to our attention, and we look forward to hearing from you.
Best regards,
Withlocals team