Hi Najilaa,
thanks for review us and sorry for your mum, our horses are arab berber very small but they are stallions, we train them very well in a philosophy of horsemanship, with a very unic deal between horse and human.
In the meantime, a horse is a live animal, can have reaction, that's why is mandatory the helmet and keep space between them, as the video you seen before your trip, and in the contract you signed before.
If you mom follow down, was not 50 meters....the important things is that she is good, and we took care about her and the whole family.
Take care
Erika