I booked a full day tour of Fez for my best friend and myself, as we were only in Fes for 3 days and wanted to get the most out of our trip. Viator make sure that from the booking right through until the excursion actually happened went smoothly, I had made it clear that my friend and I were vegan, so wherever we ate we would hope would cater for us, and we didn't particularly want to see the tanneries either because it dealt with leather, my requests were noted and I had an email from a lovely lady Doris, to say that the guide would be made aware of all of this, which put my mind at rest. Mohamed was a fabulous guide, he loves his city and was proud to show us and tell us the rich culture and history behind the walls of the Medina and also other points around the city that are of equal interest. He is a true professional, and was obviously well known within the Medina, which is a huge Labyrinth and you can easily get lost in there, so a guide is 100 recommended. We also drove out to see the pottery factory which was fascinating, there was opportunity to purchase something but you never felt obliged. Mohamed also recommended a restaurant for us for lunch, and the food was delicious and VERY reasonable, we had a lovely vegan meal which we thoroughly enjoyed. We got caught out by a downpour in the afternoon but Mohamed soldiered on and continued to take us on the tour, seeking shelter from the heavy rain wherever he could he was a true gentleman and full of humour, we had an absolutely amazing experience and took plenty of photos. Fez is an amazing city, such rich culture and warm friendly people I thoroughly recommend it to anybody. Our driver was also lovely full of smiles and we felt safe in the car, as some of the Moroccan drivers seem to be a bit erratic however our journey was smooth.
However, I just want to take the time to warn other people booking of what happened to us before our official tour.
My friend and I were unfortunate enough to miss our official guide, who was waiting for us at reception, and a who we mistook for our guide a matter of him being in the right place at the right time and responding to guide? took us off into the Medina for two hours then left us in the middle of the Medina, it was at this point we realised we were that something wasn't right, so I emailed viator, and within minutes Doris was texting my phone, and explained that are guide and driver had waited an hour and a half for us and then gone and thought we weren't coming, I also had a call, viator were absolutely fantastic, and even though we were extremely late getting back to our Riad to meet our official guide, our tour still went ahead. It turns out the gentleman that took us around was probably just a local man with nothing better to do, and fortunately we were perfectly safe and nothing happened to us, however I urge anybody booking their tour to check the ID of the guide waiting for them, and also make sure they have some sort of paperwork on them to confirm they are who they say they are. We were just very naive and too trusting, which as two women in a strange City, albeit an amazing and friendly one, was a silly thing to do, however in the end the mishap added to our experience, and we have funny tales to tell forever, especially about the Hand of Fatima which if you go on this amazing tour you will discover about yourself. So go ahead and book you won't regret it!