Scammer clients.
All our trips and tour are made with Certificated Taxis or Cabs with the option that the passengers made before for a private or commun trip, we are not charged for any problem if the behavior of the client wasn’t able to be polite with our drivers and local guides, we don’t accept any kind of insults or swearing during the tour, our tour was on high standards as all our customers wrote on all our reviews, for this reason we don’t accept to refund the amount to your client because he had the trip as we describe on VIATOR, we can’t have this kind of accusation
Best regards,