Hello Nicholas, thanks for your review.
I DONT THINK WE ROBBED YOU, NOBODY FORCED YOU TO PAY, WE TOOK YOU TIKAL, WE WERE ON TIME ( 3.15AM), AND YOU DID ACCEPT THE TOUR AND ENJOYED IT.
We have taken 100 hundreds of families and they have had a life time experiences and never complained before. WHY DURING THE TOUR YOU DID NOT COMPLAIN?
I THINK YOU WANTED TO TAKE ADVENTAGE OF THE COMPANY, HAVE A GREAT TOUR AND ASK YOUR MONEY BACK.
I wish you have described how wonderful Tikal and The Tour (service) we gave you was, as you said And mention, our service is a VIP service and as far as we know VIP is a high quality service and always a little more expensive, However on Viator you find tours that cost 50UsD 100usd, 80usd, 150usd, even 200usd more expensive that my tour cost, we got up at 1.50am to get ready and be on time for this sunrise tour, the park fee cost 35UsD plus breakfast, water, the guide that earn more money because is too early to work, brand new van, coffe, if you didnt want to have all this service and pay 170USD PP, you should have search for a cheaper tour, unless you wanted to take adventage of our great service and then ask full refund as you did.
We wonder Why you decided to tour around Tikal with us, i guess i know, to have a great experience and you had it, you know it, i dont know why you complain about the cost, maybe you just wanted to take the service and then recover your money. I wish you had complain about the cost before the tour.
Mr Nicholas, we know you were very young touist, maybe 28 or 30 years old, maybe you were not ready with money and to have this great service.
We would have refund you 100% if you had not taken the tour and if you had cancelled the tour atleast 6 or 10 hours before the tour or before 3.15a.m..
With much respect, i want to tell you something, on business the cost will always vary, some are cheap, and you get a bad thing or service sometime, some of them are expensive, some of them are ok, and you know you are free to take which ever you want.
Next time, we advise you to search for the cost that suit you or cancel the services before the activity, or Contact the supplier company directly so is cheaper.
We made No mistakes as you know. i hope that in the cheap tours you have the same service.