Thank you for sharing your comment, we have taken the time to analyze all the circumstances since the opinion of our clients is very important to us, because they allow us to grow and continue to improve.
We have noticed that the day of your excursion the weather was not bad, therefore so many people enjoyed the water activities; In addition, our guide was always available to help anyone who needed it, since he was in the water taking the photos and taking care of the clients. We are sorry that you did not experience it the same way. Regarding the paella, we always receive very good comments since we choose to have it prepared in the restaurant precisely to be able to guarantee quality and respect hygiene standards, although sometimes it is difficult to maintain the temperature. As for the duration of the excursion, it is published on our website, as well as all the details of each excursion we make.
We are sorry that you did not have a great experience, but we hope to see you again on board to offer you a memory worthy of 5 stars!
We wish you the best.
The FuerteCharter Team