Thank you for taking time to review our services on Viator. What you booked is a complete private service from door to door. Including private car with driver, tickets and our representative to make your experience flawless and smooth. You were given the top notch service which we are known for it.
We are writing this response not answering what you wrote because there is nothing against us only false information but to correct for the false information you are trying to give other travelers.
Your review is misleading for other tourists because you either have no information or you are deliberately trying to mislead others. Tickets are available online and at the gate and price is published no tour operator has exclusivity to tickets. People traveling on budget can take several public transportation (microbuses or buses) with different stops to reach the place and lots of waiting but no taxi would accept 20 LE this is deceiving information.