Thank you for sharing your feedback regarding your experience with our Zooming Through Granada: A Fun-Filled Electric Bike Tour. We apologize for the disappointment you and your wife experienced, and we appreciate your honest review.
We understand that the condition of the e-bikes was not up to your expectations, and we apologize for any inconvenience caused by the inability to adjust them properly. We take your feedback seriously and will address this issue with our team to ensure that all equipment is well-maintained and suitable for our customers.
Regarding the tour recommendation for two different days, we apologize for any confusion caused. We strive to provide accurate and helpful information, and we apologize if there was any miscommunication in this regard. We appreciate your understanding.
At Play Granada, we value our partnership with Viator and strive to provide exceptional experiences for all our customers. We sincerely apologize that your experience did not meet your expectations on this occasion.
If you have any further concerns or if there's anything we can do to make it up to you, please don't hesitate to reach out to us directly. We appreciate your feedback and the opportunity to improve our services.
Thank you for your understanding, and we hope to have the chance to welcome you back for a more enjoyable experience in the future.
Play Granada Team