Thank you Tracy for taking the time to write to us. We are sorry that the tour did not meet your expectations. Indeed, Carlos is a great guide and we appreciate the recognition that we have already conveyed to him. Tell you that the visit they made was 100% in the Sierra Nevada Natural Park. As it is winter and there is so much snow, it is not safe to climb to high peaks since there is ice and it is dangerous. In summer and spring lagoons are actually visited, not now in winter since they are under the snow itself. It is a very changeable activity for meteorological reasons. And safety comes first.