Thank you for your review. We tried to reach you by phone and we did not get a response. We were hoping to talk with you to get your feedback on the tour. It it very important for us to understand what may have transpired on the tour so that we could address them. It seems like there was a misunderstanding that this tour is customizable. It is not a completely customizable tour; it is more that we take into consideration our guests' preferences, i.e., historical and cultural, or nature, scenic, beaches, etc. and then we "customize" our existing tour, based on those references - if they have any. Since it is a private tour, it does give us the flexibility to adjust. We spoke with Antonio and we know that he made recommendations and may have included some "touristy" places. But we also know that he did take you to some off the beaten place locations. He told us that you had a list of places you wanted to see and the list was comprised of places that were all over the island. Visiting the entire island on the tour is not possible due to the distances and the traffic. As a result, some of the places you may have wanted to see, we could not get to. Antonio mentioned that you enjoyed the places that you did get to visit. Had we known in advance that you had a list of places that you wanted to see, we could have worked together to try to get them on the tour as best as possible. We thank you again for reaching out to share your experience and your feedback is helpful to us.
With warm aloha,