I'm always sorry to see a guest having such an unpleasant visit, thank you for bringing attention to the way guests are greeted when entering the Gardens. We try to give guests a nice experience with beautiful flowers and introduce the beautiful Southeast Alaska Rainforest. The Rainforest Tour is a two mile pathway with a knowledgeable guide, they work hard to show off how the years of Glacier receding and how it affected the landscape. The view on a clear day you see for miles, at one point you can see a mountain in Canada. Steve and Cindy Bowhay wanted an educational experience where the whole family could enjoy the beauty of the Rainforest no matter what their mobility hence the Tram ride. So many people have mobility problems, with our Trams or Carts we try to give everyone the experience of the Rainforest. We hope you were able to enjoy the rest of your stay in Alaska