Aloha Chris,
We appreciate the opportunity and your feedback as this helps other travelers to make more informative choices. We do NOT advertise this as mountain biking on this site or any other. No images or literature ever implied this is a mountain biking tour, we operate exactly as it is described, “waimea canyon downhill bike ride on pave road making the most out of the van ride up, this is a group activity”
We wish you would read carefully or thoroughly on the description so you would not be dissapointed and give a bad review for something that was clearly described.
We try to engage with every guest and get to know them, we also acknowledge the tour guides personality not always match every guest, however, we will continue to bring a smile, try to make everyone feel welcome, and share the aloha on every tour.
It will be cringey and awkard on every tour if the guest isolates themselves, if they do not have any interest to socialized/interact with the guides or others on a group setting or simply have a bad approach from the very beginning.
We are sorry you did not inform yourself properly and had a great time with us.
We understand this might not be everyones ideal activity, as we also understand we do not always get the best guests either.
Hard pass on people that do not want to engage or be awkward.