Dear Steven,
Thank you very much for your review and your comments.
We are incredibly sorry that you did not enjoy the food and shopping options during your tour to Hamburg. The tour you booked is a comprehensive sightseeing tour of Hamburg, the 2nd largest city in Germany which we consider to be incredibly beautiful and picturesque, and which also has a very complex and fascinating history. The duration of the tour is always adjusted to the docking times of each cruise ship, to make the most of your time on the shore. Even though we make sure to take advantage of every minute you have in our city, the time we have is still very limited and as such, we have to make choices as to where to take our guests to make the most of their time. And the vast majority of our guests come to Hamburg to see the beautiful sights, speak to our passionate tour guides and learn the history of our city. Since the time is so short, we indeed prefer to explore this fascinating city with our guests, rather than spend it in a restaurant or shops. We do provide some time to do so, however, I recognize it was not enough for you, and you had different expectations as to the locations we visit.
We very much appreciate your comments as it helps us continually improve. We will make our descriptions clearer to reflect that our excursions are sightseeing tours and not shopping tours. Should you ever consider returning to one of the cities we are present in, we would be delighted to offer you a private custom-tailored tour which would better suit your needs – with a special discount as an apology!
Thank you very much for taking the time to assist us with improving our tours with your helpful comments!
Best regards,
Joanna
Essence of Berlin & Hamburg
Owner