Dear Maria and Andy,
First of all, you have filled a survey at the end of this tour and wrote EXCELLENT for all our services. You have also added your personal comments advising great service you had. Considering your filled survey by your hand writing, it's very weird to receive such a review! We have contacted Viator regarding to your review and sent them your filled survey as a proof, they will investigate accordingly.
I would like to illuminate you on your concern of insufficient time spending at the sights that we have been and some other points.
Our guide picked you up from your hotel at 9 am. You reached to the house of mother Mary at 9.30.regular time spending to see the church is max. 30 mint.and there was a good coincidence that we saw sunday service too, after visiting the house guide gave you some extra time that you were hapy to be there some longer and and go to the spring water area. So with all things, you left there at 10.30 am.
You started your walk in Ephesus at 10.45
At 13. 30 you finished. You have almost stayed there for 3 hours. Regularly on max. guests stay there 2 hours. May be 2.5. you seemed so keen on ancient history and was pleasure for our guide to discuss the historical things.
At 13. 40 were at the St. John's church. And left 14.05.
You arrived to the restaurant at 14.15.and spent 1.5 hour for eating as it was a nice garden, pleasent weather and we enjoyed the late afternoon.15. 45 we started the carpet presentation. At 17 pm we left there and arrived back to your hotel at 17.30. Pm, that all full day tours finish at this time range.
May be it was our guide's bad that she did not explain these time aririvals and leavings in details to you in the begining.
Our restaurant was the part of a carpet weaving center as l explained some about these centers before. İn order to inform our guests about this important art of Turkish culture and support the local people we generally choose these butique places to eat. And depending on our guests interest we r given a short or long presentation about carpets. İf they want, if they need sometimes they end up buying carpets. You bought one and l again wishing you to use at your happiest time with your beloved ones.
Sory for our guide's fault again to not inform you about the needed time for the sights in advance well.
Hoping and wishing to see you for another trip in Turkey.
Best wishes,
Emel Kilic