Sorry to hear that you had such a bad experience. I am usually very grateful for constructive criticism because it helps us to constantly improve. I always take responsibility for our mistakes and apologise on behalf of the whole crew. In this specific situation, however, it will not be the case. To avoid such a disappointment in the future, please read the experience description. Surfing is not a sightseeing tour on camels! It is a demanding sport, and for people without the ability to follow simple instructions, it can be particularly difficult. And our instructors do speak excellent English - that's hilarious. I have to disagree with you on all points of your unfounded criticism. You tried surfing for the first time in your life and you think you know better than a team of professionals, that's sad. Think, analyse and Be happy!