Before explaining what happened, we first want to correct
It is well explained in the information before confirming the Booking that the Tour can be carried out in more than 1 language
Waited for Guide Replacement 55 Minutes not 30 minutes
While waiting for the new guide, you took the opportunity to have lunch, which did not affect the time of the Tour at all.
Our vehicles have GPS
how is it possible to write that the VAn hit the wall ???
the guide never fell asleep,
There has been no accident nor has the VAN slowed down, the GPS information can prove this
you never noticed anything until lunchtime when the Guide was replaced
you only knew what happened because the French couple informed you about what happened and lied to you
and the reason why he lied was that the French couple didn't want to pay the TOUR and since they had to pay they threatened Celina Tours that she was going to destroy us by telling lies and more Lies
All our vans have GPS systems installed so we can easily prove all we will detail now.
there was no accident, no injury for passengers and no damage on the van.
The event happened between 11h40 and 11h45.
On the way from Cascais to Cabo da Roca the guide got distracted while driving
It all happened in one second.
The vehicle never left the road.
the vehicle did not even stop and continued on its journey
It was so smooth that no one behind the first row (driver/guide + french couple) noticed the event.
The average speed on the zone of the event was 35hm/h.
When the group arrived at Cabo da Roca, arround 15 minutres after this incident, the french gentleman called Celina and told her what had just happen.
Celina immediately spoke with the guide and he sad that he was OK,
No one in the group asked for the guide to be replaced, it was a Celina decision.
Celina decided to change the guide to protect the guide, the passengers and to give confidence to the group, despite no one but the french couple noticed the incident.
Celina asked to the group if they wanted to continue the tour with the new guide or if they wanted to go back to the hotel. They all decided to continue the tour with the new guide.
The guide told the group to have lunch at cabo da Roca to give time to the new guide to arrive.
When the new guide arrived the tour continued without any other incident.
The tour started at 09h00 and finished at 19h30 as usual.
The group was in Sintra between 13h30 and 18h00.
They visited Pena Palace, Quinta da Regaleira and Sintra City center.
The entire itinerary of the Sintra Cascais tour was completed.
After the first guide was replaced, no one in the group made any complaint.
Never, after the incident, has anyone asked for a refund, despite Celina haven given the option to stop the tour and go back to the hotel.