We are sorry to hear that you found the meeting point difficult to find. As pointed out to you already in private messages, we did send you a link to the exact location of the meeting point on Google Maps in advance of the tour and tried to contact you many days before the tour by phone and email. The reason for the change in pick-up point was because of the Ride London cycle race, which results in widespread closures through the city, and is out of our control. Our team tried their best to help you and even waited for you while you were late and tried to find the pick-up point. We are sorry you did not find their assistance satisfactory, and will be talking to all staff to try and improve their communication skills going forward. You did in fact go on the tour though, and your review mentions nothing about the actual day trip, only the difficult in finding the meeting point under very unusual circumstances. Again, we are extremely sorry for any confusion about the meeting point, but tried our best to reach you in advance and were available well in advance for any questions you had regarding the meeting point.