Hi Neil
The tickets you purchased on the Viator website were for the Faulty Towers Dining Experience in London UK. The address is listed on the website and will also be listed on your tickets. This show was not cancelled and is why you were not informed of a cancellation.
It seems that the show that was cancelled that you are referring to was in Adelaide, Australia. This show was cancelled and is why Ticketek has refunded you.
As the tickets you purchased were for a show in London that did happen, and we have incurred costs charged to us by the hotel for your meals, we will not be refunding your tickets.
If you have any questions let us know.
Kind Regards
Charlotte