Dear Edward M,
Thank you for posting on our website. We rely on our guests' feedback to monitor our services, and are always grateful for their comments, especially negative ones, as they help us improve.
First of all, we are terribly sorry for what happened to you, as we can only imagine the disappointment. We know how precious time is while on holiday, and that the last thing you want is waste it. We really do. That's why we feel so terrible about what happened.
Unfortunately, it is true, we did experience a few glitches when we changed servers, and some reservations did get lost, including yours. Thankfully it was not that many, but it did happen and we take full responsibility for that.
Again, we cannot apologise enough for ruining your day, and can only hope that if you ever find yourself in any other location we serve worldwide you will give us another chance to show you one of those 5 star experiences we are known for.
All our best,