We are incredibly sorry to hear your feedback. At Evan Evans we pride ourselves in delivering the very best experience to our guests, and what you describe is certainly not in keeping with our usual standards of service. Unexpected disruption on our tour routes due to traffic is of course beyond our control, but in the very rare instances when this does happen, we aim to extend the timings of the tour to ensure guests have the expected amount of time to enjoy the sites. Unfortunately sometimes this is not possible due to the availability of our coaches, drivers or guides, or for other reasons, and if this is the case we are able to provide a partial refund as you describe. Regarding the shuttle bus at Stonehenge, these are available for all visitors to the Stones to transfer from the car par/visitors centre. This should have been explained on arrival and we will investigate why this wasn’t the case. We are very sorry your headset didn’t work – these should have been given out on arrival at Stonehenge along with our interactive maps which can be used before leaving the coach/car park area – we do carry spare devices which can be swapped out in the rare instance that a device does not work, and we are sorry to hear this didn’t happen. If you would like to discuss this matter further with our team, please contact firstname.lastname@example.org.
Evan Evans Team