Dear Stacey_S,
Thank you very much for joining our tour to Grindelwald & Interlaken and for taking the time to share your experience with us.
We are sincerely sorry to hear that the tour didn’t meet your expectations, especially concerning the organization of the itinerary. In the morning, we provide all guests with a detailed leaflet that includes the day’s instructions and schedule. Additionally, our guide reviews the information with the group and is available to answer any questions that may arise.
Our aim with this tour is to provide a balance of guided and independent experiences, offering approximately 6 hours of free time between both villages, so guests can explore at their own pace.
While the stop in Interlaken at the beginning of the tour is brief, the tour provides guests with the flexibility to decide when they would like to return to Interlaken during the free time with the train ticket the guide provides.
We completely understand the frustration caused by unfavorable weather conditions during your visit to the mountains. While the breathtaking views from Grindelwald are best enjoyed on clear days, the weather can sometimes be unpredictable, and unfortunately, this is something we cannot control.
Although our tours may sometimes include pick-ups from Lucerne, it’s possible that on the day of your tour, the bus could not accommodate a detour to Lucerne for your drop-off. We regret that this wasn't clarified in advance, as we would have been happy to assist you with alternate arrangements if you had reached out to us beforehand.
We hope that despite the challenges, you can still enjoy some of the beautiful scenery along the way and the visit to Interlaken. Thank you again for your feedback, and we look forward to the opportunity to welcome you on another tour in the future.
Best regards
Clara from Best of Switzerland Tours