Dear Sir
I have already replied to all the platforms where you have complained.
1. On that day i had 62 shared tours all got picked up. ALL found their busses and guides.
2. 5 privates only you didnt find your guide?
3. The guide entered the harbour at 09h27 left the harbour at 10h30 didnt find you. Your pick up was for 10h00. He had a board with your name on it. Big enough for you to see it. I exchanged whattsapp with you even sent the name of the guide.
Then you tell me you got a taxi on the port funny enough our bus with our logo was parked not even a metre from the taxis, the only minibus there at that time, seeing all the others had left and the driver was up and down looking for you. I know on that day it was a raining day. I find it very strange that you were the only one out of all our guests that didnt find his driver/guide?? Normally when guests dont get picked up not your case. They call the platform, the travel agency etc. You did none of the above.