Dear Helen_K,
Thank you for sharing your feedback on your Tangier, Morocco Day Trip. We apologize for any inconvenience you experienced during your tour. We understand your concerns about the waiting times, lack of historical information, and the tour guide's phone usage.
Border crossings can sometimes result in longer waiting times, and we regret any delays you encountered. We aim to provide knowledgeable guides who offer valuable insights, and we apologize if this aspect fell short of your expectations. We also apologize for any distraction caused by the tour guide's phone usage.
Your feedback is important to us, and we will take it into account to improve our services. We appreciate your understanding and hope to have the opportunity to offer you a more satisfying experience in the future.
Best regards,