We keep all our bikes in best working conditions for every single experience and we do this by thoroughly inspecting them after every rider experience. Unfortunately, your daughter did not use (40% only) braking like she was instructed to use causing the front tire to lock up and thus fall braking the front brake lever on the trail. As her guide, I immediately asked if she was ok and she responded with she was perfectly fine. No abrasions what so ever upon inspecting her only a bit of dust on her clothing and pads. We fit all our riders in the most premium mountain bike gear: elbow pads, knee pads, gloves, and helmets in the event like something like this occurs. We were about 5-10 minutes from our destination when this occurred and as her guide I used my best judgment not to continue further without a front brake lever and the use of front brakes which would further risk not being able to stop the bike properly. Before our departure we go through a very thorough instruction on how to properly ride and use the brakes on the bike. Throughout the entire experience I also remind my riders how to brake and shift the bike for safety purposes. Looking back on the tour, I really feel I couldn’t have been more thorough explaining the braking to your children. The only other thing is had you also been participating the experience with them perhaps you could’ve been there.
As I recommended earlier for you and all your children come back for a (complimentary) Coastal ebike ride which is easier.
We go above and beyond to ensure all our customers are completely satisfied. Please feel free to come back on this complementary experience for you and your children which you can also join them on the experience too.
We really appreciate you offering to pay half of the cost of the brake lever,
Thank you again.