Dear Debbie,
Thank you for taking the time to share your experience with us.
We sincerely apologize for any difficulties you encountered during your recent tour.
We understand that language barriers can significantly impact the tour experience, and we regret that our guide's English proficiency did not meet your expectations. Please know that we are actively addressing this matter to ensure that our guides can accommodate guests who may not speak English fluently.
We want to assure you that the experience you described is not typical of our service. Numerous customers have praised our guides for their excellent communication skills in various languages, as reflected in their positive reviews.
We appreciate your feedback and will use it to further enhance our language support.
Regarding the parking and location challenges, we apologize for any inconvenience caused. We are committed to improving our communication methods to make it easier for all customers, regardless of language proficiency, to locate our guides seamlessly.
Concerning the recommended shop, we regret that it did not align with your preferences. Your feedback is invaluable, and we will use it to reconsider our partnerships and better tailor our recommendations to suit our customers' individual preferences.
Your satisfaction is our top priority, and we would like the opportunity to make things right. We genuinely appreciate your business and hope to have the chance to provide you with a more positive experience in the future.
Thank you for bringing this to our attention.
Sincerely,
Mohamed